We are a remote-working company and will carry on where we can
SafeStack is a distributed team around New Zealand and Australia. We mostly work from home or from cabins in gardens. As much as possible we will be continuing as normal with any remote delivery advisory services and support for our online learning - SafeStack Academy.
This said, we do offer in person services and as such we wanted to share the following:
We are taking a cautious approach to our in person services. We re assessing our operations daily to ensure we are taking actions to protect our people.
We may ask you to let us work remotely
We may contact you to arrange remote delivery of some advisory services where there is a risk to either our team or yours. We have a lot of experience in working remotely and this will not affect the quality of our work.
We will try to carry on with training courses but are going to be flexible, remote friendly and pragmatic
In-classroom training services will continue as normal for as long as we are able to do so. If local conditions change, we will work with your team to reschedule or investigate remote delivery where appropriate.
We love you, but we might not come to visit if we don't need to
We will favor calls and video chat for meetings where possible - we will also be cancelling all non-essential travel.
We will not work when we, or those close to us are sick
We will not attend a customer site if the SafeStack team member is sick or has a loved one that is sick. We had existing policy around this and have extended it to include immediate family and to provide a 14 day isolation/stand down period.
Please treat us like one of your team - keep us informed
We ask that all clients and partners keep us informed of their internal situation. If you move to remote working, have internal concerns about staff health or are facing other challenges that will affect our ability to work with you safely, please let us know as soon as possible.
It's OK to feel vulnerable, but we are stronger together
We really appreciate your business and friendship over the past 5 years. Events like this are scary for all organisations, big and small and I know we are all watching and waiting to see what will happen on a number of fronts.
We hope we can find a way to support you and your teams throughout these challenging times and hopefully for many years to come.
As always, if you have any questions or concerns, please reach out to us directly at firstname.lastname@example.org